The changing expectations of consumers and how they interact with Government has increased the demand on Customer Service Centres to provide quicker more efficient service. It is becoming more important to allow the Customer Service Centres to focus only on consumer related transactions. Many jurisdictions want to reduce the number of non-consumer transactions in Customer Service Centres such as motor dealer registrations and plate issuance or remakes for crash repairers. It is far more efficient and cost effective to create alternate channels for these non consumer activities precisely where the transaction or service takes place.

In the case of crash repairers these businesses require replacement plates to be ordered remotely not face to face in a Customer Service Centre. The plates then have to be delivered within various vehicle repair lead times. LicenSys has created and currently manages a channel which successfully carries out these activities. The result is a reduction in the total cost to the Government and a reduction in waiting time in the Customer Service Centres for the public consumer.

 We also have direct experience in creating and managing sporting product channels, motor dealers, online and retail channels.

 Please contact us for all your Channel Management Requirements.